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FAQ's
1. What is ANM Liquidation's return policy?
At ANM Liquidation, we offer a 30-day return or exchange period if the items received are not as described. Your satisfaction is our top priority, and we want to ensure you are happy with your purchase.
2. How do I initiate a return or exchange?
To initiate a return, email Support@anmliquidation.com and enter your order number along with the reason for your return or exchange. Typically you'll hear back from us same day up to 24 hours.
3. What conditions must the returned items meet?
Returned items must be in the same condition as they were at the time of purchase. It's important to note that items with signs of use and/or damages will not be eligible for return.
4. Is there a warranty on the items purchased from ANM Liquidation?
We do not offer any warranty beyond the initial 30-day return or exchange period. Our merchandise is thoroughly tested for functionality, and your satisfaction is guaranteed during this timeframe.
5. How long does the return process take?
Once we receive your returned items and verify their condition, the refund or exchange process will be initiated promptly. The exact timeframe may vary, but we strive to process returns as quickly as possible.
6. Can I return an item after the 30-day period?
Unfortunately, we cannot accept returns or exchanges beyond the 30-day period. It's essential to review your items upon receipt and reach out to us within this timeframe if there are any concerns.
7. What if the item I received is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at support@anmliquidation.com. We will work with you to resolve the issue promptly, whether it involves a replacement, exchange, or refund.
8. Can I return an item without contacting customer service first?
To ensure a smooth return process, we recommend contacting our customer service team at support@anmliquidation.com before returning any items. They will guide you through the necessary steps and provide you with the relevant information.
9. Do I need to cover the return shipping costs?
The customer is responsible for covering the return shipping costs unless the return is a result of an error on our part or if the item received is damaged or defective.
10. How can I get more information about ANM Liquidation's return policy?
For additional information or clarification about our return policy, feel free to contact us at support@anmliquidation.com. Our dedicated customer service team is here to assist you with any inquiries you may have.
11. Why are certain items not available for shipping?
Certain items are not available for shipping due to their size and fragility and are only avialable for local pickup. These items require special handling and care to ensure they arrive in perfect condition. We recommend checking the product details for any shipping restrictions before placing your order. If you have any questions or need assistance, please contact our customer service team.
12. When can I expect my items to be shipped after placing an order?
Items are typically shipped within 3 business days after your order is placed. Once your order is processed and shipped, you will receive a confirmation email with tracking information. Please note that shipping times may vary based on your location and the availability of the items.
13.Why am I not being charged sales tax on my order?
Sales tax is only applied in states where we have a legal obligation to collect it. If you're not being charged sales tax, it's likely because we don't currently meet the sales or physical presence thresholds required to collect tax in your state. Rest assured, our pricing is transparent, and if tax is due, it will be clearly reflected at checkout.